Contact
Contact Us
We're here to help! At Omego Online, we value your questions, feedback, and concerns. Our dedicated customer service team is committed to providing you with prompt, friendly, and helpful assistance. Whether you need help with an order, have a question about a product, or just want to share your experience, we'd love to hear from you.
Get in Touch
There are several ways to reach our customer service team:
Contact Form
Fill out the contact form below, and we'll get back to you within 24 hours during business days. Please provide as much detail as possible so we can assist you effectively.
Send us an email at: support@omegoonline.com
We respond to all email inquiries within 24 hours on business days. For order-related inquiries, please include your order number in the subject line.
Phone
Call us at: 1-800-OMEGO-SHOP (1-800-663-4674)
Our phone lines are open Monday through Friday, 9:00 AM to 6:00 PM EST (excluding holidays). If you call outside these hours, please leave a message and we'll return your call on the next business day.
What We Can Help With
Order Status: Track your order or get updates on shipping and delivery
Product Questions: Get detailed information about products, sizes, specifications, and availability
Returns & Exchanges: Initiate returns, process exchanges, or get help with our return policy
Payment Issues: Resolve payment problems or questions about billing
Technical Support: Get help navigating our website or troubleshooting issues
Account Management: Update your account information, reset passwords, or manage preferences
General Inquiries: Any other questions or feedback about our products or services
Before You Contact Us
To help us serve you better, please have the following information ready when contacting us:
• Your order number (if applicable)
• Email address used for your order
• Product name or SKU (for product-related questions)
• Photos (if reporting damage or defects)
Frequently Asked Questions
Before reaching out, you may find quick answers in our FAQ section. We've compiled answers to the most common questions about orders, shipping, returns, and more.
Our Commitment to You
When you contact Omego Online, you can expect:
Quick Response: We aim to respond to all inquiries within 24 hours on business days
Professional Service: Our team is trained to provide courteous, knowledgeable assistance
Problem Resolution: We work diligently to resolve issues to your complete satisfaction
Follow-Up: We stay in touch until your concern is fully addressed
Business Hours
Customer Service:
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Sunday: Closed
Holidays: Closed (we'll respond on the next business day)
Mailing Address
For returns or written correspondence, you can reach us at:
Omego Online Customer Service
1234 Commerce Drive
Suite 500
New York, NY 10001
United States
Please note: Our mailing address is for correspondence only. We cannot accept walk-in customers at this location.
Wholesale & Partnership Inquiries
Interested in wholesale opportunities or business partnerships? Please email us at business@omegoonline.com with details about your inquiry. Our business development team will respond within 2-3 business days.
Media & Press
For media inquiries, press releases, or interview requests, please contact our PR team at press@omegoonline.com.
We Value Your Feedback
Your experience matters to us. Whether you have a compliment, suggestion, or concern, we want to hear from you. Every piece of feedback helps us improve our products and services to serve you better.
Thank you for choosing Omego Online. We look forward to assisting you!